Placing an order is simple:

1. Browse our products and select your desired items
2. Choose your size and color preferences
3. Add items to your shopping cart
4. Review your cart and proceed to checkout
5. Enter your shipping and payment information
6. Confirm your order and complete payment

You'll receive an email confirmation once your order is placed.

We accept the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express
• Bank Transfer: Direct bank transfer (1-3 business days)
• Cash on Delivery: Pay when your order arrives
• Mobile Payment: Orange Money, CIH Mobile

All payments are processed securely with industry-standard encryption.

Order modifications depend on the processing status:

• Within 2 hours: Contact us immediately to modify or cancel
• After 2 hours: Orders may already be processed and shipped
• Already shipped: Use our return policy once received

Contact customer service at support@360outfit.ma or call +212 655786503 for assistance.

Yes! We regularly offer various promotions:

• Seasonal Sales: Up to 50% off during major seasons
• Newsletter Discounts: Exclusive offers for subscribers
• First-Time Customer: Special welcome discount
• Bulk Orders: Discounts for large purchases

Subscribe to our newsletter to be the first to know about new promotions!

Yes, shipping is completely free on all orders!

• No minimum order required
• Free shipping to all locations in Morocco
• No hidden fees or additional charges
• Standard delivery: 1-3 business days

This is our commitment to making fashion accessible to everyone across Morocco.

Delivery times vary by location:

• Major Cities (Casablanca, Rabat, Marrakech, Fès, Tangier): 1-2 business days
• Other Cities (Agadir, Meknes, Oujda, Kenitra, Tetouan): 2-3 business days
• Remote Areas: 3-4 business days

Orders placed before 2:00 PM are processed the same day. Weekend orders are processed on Monday.

Tracking your order is easy:

1. Check your email for the tracking number (sent when order ships)
2. Visit our Track Order page
3. Enter your order number and email address
4. View real-time updates on your package location

You can also call our customer service for order updates: +212 655786503

Our delivery process includes:

• First Attempt: Delivery driver will attempt delivery
• Not Home: Driver leaves a delivery notice
• Second Attempt: Automatic redelivery next business day
• Reschedule: Call the number on the notice to arrange delivery

Make sure someone is available during business hours, or provide delivery instructions in your order notes.

30-Day Return Policy:

• Return items within 30 days of delivery
• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Original packaging when applicable

Non-returnable items: Underwear, swimwear, earrings, personalized items, and final sale items.

View our complete Return & Exchange Policy

Return process:

1. Email returns@360outfit.ma with your order number
2. Specify which items you want to return and reason
3. Receive Return Authorization (RMA) number within 24-48 hours
4. Package items with RMA number included
5. Ship to our return address (provided with RMA)
6. Refund processed within 5-10 business days after receipt

Return shipping: Customer pays return shipping costs unless item was defective or wrong item sent.

Yes! Size exchanges are free and easy:

• Email returns@360outfit.ma for size exchange
• We'll send the new size and provide return label for original
• No additional shipping charges for size exchanges
• Same 30-day window applies

Need help with sizing? Check our Size Guide or contact our sizing specialists.

Refund processing times by payment method:

• Credit/Debit Cards: 5-10 business days
• Bank Transfer: 3-7 business days
• Cash on Delivery: 7-14 business days (bank transfer)
• Store Credit: 24-48 hours

Processing begins once we receive and inspect your returned items. You'll receive email confirmation at each step.

Finding your perfect size:

1. Check our detailed Size Guide
2. Use a soft measuring tape for accurate measurements
3. Measure over well-fitting undergarments
4. Compare your measurements to our size charts
5. Read product descriptions for fit notes
6. Check customer reviews for sizing feedback

Still unsure? Contact our sizing specialists at sizing@360outfit.ma

When you're between sizes:

• Generally: Size up for more comfortable fit
• Fitted styles: Choose your larger measurement
• Loose styles: Either size usually works
• Stretch fabrics: Size down for closer fit
• Non-stretch fabrics: Size up for comfort

Remember: Free size exchanges if the fit isn't perfect!

We strive for accuracy in all product images:

• Professional photography with natural lighting
• Multiple angles and detail shots
• Color-calibrated monitors for accurate representation
• Model information provided for reference

Note: Colors may vary slightly due to monitor settings. If you receive an item that doesn't match expectations, our return policy covers you.

Care instructions for longevity:

• Always check care labels before washing
• Wash similar colors together
• Use cold water to prevent shrinking
• Air dry when possible to maintain shape
• Iron inside-out to protect prints
• Store properly to prevent wrinkles

Proper care ensures your 360outfit pieces look great for years to come!

You can order as a guest, but creating an account offers benefits:

• Guest Checkout: Order without creating an account
• Account Benefits:
• Order history and tracking
• Saved addresses and payment methods
• Wishlist functionality
• Exclusive member offers
• Faster future checkouts

Creating an account is free and takes less than 2 minutes!

Password reset is simple:

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for reset instructions
5. Follow the link to create a new password

Didn't receive the email? Check spam folder or contact support@360outfit.ma

Multiple ways to reach us:

• Email: support@360outfit.ma (24-48 hour response)
• Phone: +212 655786503
• Business Hours: Monday-Friday, 9:00 AM - 6:00 PM
• Specialized Support:
• Returns: returns@360outfit.ma
• Sizing Help: sizing@360outfit.ma
• General Inquiries: info@360outfit.ma

We aim to respond to all inquiries within 24 hours during business days.

Yes! Subscribe to stay updated:

• New arrival notifications
• Exclusive subscriber discounts
• Seasonal sale announcements
• Style tips and fashion trends
• Size guide updates

Subscribe at the bottom of our homepage or during checkout. Unsubscribe anytime with one click.

Your privacy and security are our top priorities:

• SSL encryption for all data transmission
• Secure payment processing (PCI DSS compliant)
• We never sell or share your personal information
• Regular security audits and updates
• GDPR compliant data handling

Read our complete Privacy Policy for detailed information.